Provides high level administrative support by leading and coordinating work and projects for the Trauma Program, including a component of work related to trauma registry database, injury prevention and outreach.
- Oversees all administrative activity for the Trauma Program encompassing complex set of duties for the Trauma Medical Director, Trauma Manager, Trauma Educator and other staff within the program. This work includes scheduling and preparation for meetings. Assists in the training/orientation of new personnel.
- Acts as coordinator for the Advanced Trauma Life Support (ATLS) program. Coordinates faculty, student registration, budgeting, course billing, course materials, and other components to ensure successful program. Plans and coordinates networking/outreach activities and events, partnering with our trauma referral hospitals for educational programs and grand rounds events.
- Manages the tri-annual ACS Survey visit for BIDMC Level 1 Trauma Program and plays key role in compiling trauma education, injury prevention and outreach efforts to meet the ACS guidelines for Level 1 status.
- Assists the Trauma Program Manager with establishing hospital-based injury prevention program(s). Uses criteria focused on high-risk groups. Develops criteria for prevention program(s) based on frequency and seriousness of events, effect on community, proven efficacy and age appropriateness, adequate resources to implement strategies, and measurable outcome.
- Fosters prevention strategies designed to prevent injury, measures to minimize the severity of injury and measures that target improved outcome following injury. Plans and implements injury prevention and community education programs. Collaborates with city, regional, state and government agencies to identify education or program need. Develops, implements and teaches appropriate programs.
- Vocational or Technical training in an accredited Nursing Program or Degree in Social Work required.
- License Licensed Practical Nurse preferred., and Registration Lic Clinical Social Worker preferred.
- 3-5 years related work experience required.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
- Knowledge of trauma and pre-hospital EMS systems in Massachusetts.
- Prior experience in education program development, teaching and/or program planning.
- Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
- Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
- Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.