Trauma Program Manager

Central Washington Hospital Published: August 23, 2017
Job Type


Under the general direction of the Emergency Department Director and Trauma Service Medical Director, participates in the operations of Trauma Services. The Trauma Services Coordinator is responsible for identification of all trauma patients entering the Medical Center. The Trauma Services Coordinator is a registered nurse who has a comprehensive understanding and demonstrated competency in Trauma and Critical Care. The role of the Trauma Services Coordinator combines the responsibilities of: Trauma Nurse Coordinator; Trauma Registry Coordinator; and Trauma Rehabilitation Coordinator as outlined in the following duties and responsibilities:

Job Responsibilities

Essential Functions:

  1. Functions as Trauma Coordinator:
  • Participates in direct care of critically injured patients, as well as functioning as educator and resource person for staff providing trauma care. Will be available for a reasonable amount of call to assist in the care of trauma patients.
  • Actively involved in selecting, procuring and educating staff about equipment and supplies necessary to meet the patient's needs and the standards of care as outlined by the Trauma WACs.
  • Participates in education of Emergency Department staff and hospital personnel relating to the care and treatment of the trauma patient, disaster plans, bioterrorism and biohazard protocols.
  • Assists the Emergency Department Director and Emergency Department Clinician with quality improvement activities to evaluate care provided to the injured.
  • Assists the Trauma Service Medical Director in quality improvement activities under the auspices of the Trauma Advisory Board
  • Works with the Emergency and Trauma Services Department Director and representatives from Patient Accounts to assure that billing practices remain current and coding changes are implemented in a timely basis.
  • Facilitates quarterly Regional Trauma Quality Improvement Committee in conjunction with the Trauma Services Medical Director.
  • Coordinates community injury prevention activities, and serves as a resource to the community-at-large for education about the prevention of traumatic injury.
  • Represents Trauma Services and Emergency Department on the Emergency Preparedness subcommittee of the Hospital Safety Committee
  • Reviews on an annual basis all trauma related policies and procedures to assure that policies remain current.
  • Oversees preparation, and serves as contact person, of the triennial trauma application in order to maintain the Level III-IIIP Trauma Center designation.
  • Serves on state committees related to trauma care as appropriate.
  1. Functions as Trauma Rehabilitation Coordinator, consulting and assisting Case Managers with identifying patients in need of rehabilitation services in order to facilitate:
  • Assessment and evaluation of the patient's plan of care.
  • Identification, assessment, evaluation and coordination of care for the patient requiring rehabilitation services.
  • Early TNET (Trauma Neurological Evaluation Team) referral and interdisciplinary conference including physiatrist, physical therapist, occupational therapist, speech therapist and dietician in conjunction with the plan of care developed by the attending physician.
  • Communication with patient, family and/or significant others regarding overall care plan and rehabilitative services.
  • Assisting patient and/or family with resources available regarding payment sources.
  • Transfer process to an appropriate rehabilitation facility.
  1. Coordinates with the Trauma Registry Coordinator:
  • Assures accurate collection and evaluation of data pertinent to trauma service patients verifying that ICD9-CM injury and E-codes are accurately applied by Trauma Registrar.
  • Works with the Trauma Registrar to maintain the Trauma Registry, reviews submitted data and required reports to the Washington State Department of Health.
  • Provides pertinent data, including Injury Severity Score, to hospital, clinic and physician billing services to assist with filing of claims under enhanced reimbursement for qualifying patients.
  1. Serves as CWH representative to city, county and regional emergency preparedness committees, to include all aspects of bioterrorism, biohazards, and emergency preparedness:
  • Represents CWH at Regional Bioterrorism Response Planning meetings.
  • Serves as hospital representative for Region 7 to Homeland Security Subcommittees:

o    Region 7 Homeland Security Training Subcommittee

o    Region 7 Homeland Security Exercise Subcommittee

o    Region 7 TRI Association – Terrorism Response Planning Subcommittee (DOH)

  • Ad hoc planning groups for city-wide and county-wide emergency preparedness exercises.
  • Serves as the chairperson for emergency preparedness at CWH.
  1. Address patients, visitors, families, and co-workers in a pleasant and respectful manner: display courtesy at all times.
  2. Respond quickly and appropriately to inquiries and requests.
  3. Assist co-workers without being asked.
  4. Display an unhurried and caring manner with visitors, families, and co-workers when performing duties.
  5. Maintain confidentiality of all patient-hospital or physician related information.  Refrain from gossip and speak in low tones in all appropriate areas.
  6. Demonstrate a pleasing disposition and sensitivity to visitors', families, and co-workers' needs.
  7. Perform related assignments as requested in order to promote positive visitor, family, and co-worker relations.
  • Communicate, cooperate and perform related duties with other co-workers in your department and in other departments in a courteous and efficient manner to achieve overall hospital goals and objectives.
  • Greet all visitors, families, and co-workers, patients and physicians in a courteous, respectful and professional manner at all times.  Respond to all visitors, clients, families, and co-workers with empathy and positive interpersonal skills at all times.
  • Handle all requests with a positive attitude at the time the request is made.
  • Assume the responsibility for maintaining healthy interpersonal relationships with all those working or being cared for in the hospital, outpatient, or home setting.
  • Demonstrate a commitment to providing the highest and most reliable quality service available on a daily basis.
  • Strive for positive change in your work area.  Cooperate with team members in a constructive and supportive manner.
  • Be responsible for addressing inappropriate or unacceptable behavior on the part of a co-worker(s) in your department.
  • Demonstrate ethical conduct and practices.
  1. Performance is consistent with Emergency Department Vision and Constitution: Providing excellence in patient care and Customer satisfaction. As a team member I will:
  • Have ownership of the Emergency Department and its appearance, operation, and growth.
  • Show professionalism in my words, actions, attitude and appearance.
  • Honestly and respectfully communicate.

o    Treat others as I would want to be treated.

o    Participate in open intra/interdepartmental communication.

  • Be accountable for my own actions and words.
  • Embrace change and be flexible.
  • Work toward continuous improvement.
  • Do the right thing, at the right time, for the right reasons.
  • Be fiscally responsible and use my resources appropriately.
  • Know my limits and utilize my team.
  • Be caring and empathetic in actions and words.
  • Value others' time and effort equally.
  • Ensure a safe working environment for patients and staff.
  • Make a difference.

Job Requirements


    • Licensed to practice as a Registered Nurse in the State of Washington.
    • Minimum of three (3) years experience in Trauma/Emergency Nursing or Trauma/Critical Care Nursing with demonstrated expertise and competency in care of the injured.
    • Current certification in Advanced Cardiac Life Support.
    • Current certification in Trauma Nurse Core Course may alternate with Certification in Advanced Trauma Nursing.
    • Current certification in Pediatric Advanced Life Support may alternate with Emergency Pediatric Nursing Course.
    • Professional certification in area of Emergency or Critical Care Nursing (CEN/CFRN/CCRN).
    • Knowledge of and ability to manage Hospital Emergency Incident Management System (if lacking experience in this area, may be given six (6) months to become trained and attain expertise to manage the system).
    • Physical Demands:  Demonstrated ability to physically implement all aspects of staff nurse role.
    • Emotional Demands:  Demonstrated emotional stability and ability to function appropriately and effectively in critical, unexpected, or stressful clinical situations.
    • Must possess basic computer skills related to Windows navigation, mouse usage, keyboarding, email communication and password management.
    • Bachelor's Degree of Science in Nursing (BSN).
    • 2 years relevant leadership experience.
    • Current Confluence Health employees may substitute an Associate's Degree with 6 years of relevant experience, 2 of which must be leadership, and completion of BS within 2 years of hire; OR LEAD completion.
    • Must maintain primary residence in the Confluence Health service area.


    • Master's Degree in Nursing preferred.
    • Prior experience with trauma systems management.
    • Education/expertise in terrorism response planning and weapons of mass destruction (CBRNE).
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