Trauma Program Manager

New Hanover Regional Medical Center Published: February 9, 2018
Wilmington, NC
Job Type


The Trauma Program Manager works under the supervision of the Director of Emergency and Trauma Services. The Manager is responsible for the development of strategic planning and directing of activities of the Trauma Program including Performance Improvement, Injury Prevention, Regulatory Compliance, and Trauma Education for both the medical center and the region including Southeastern Regional Advisory Committee (SERAC). This person collaborates with the Medical Director to ensure the effective delivery of trauma care to patients through the continuum of care.

Job Responsibilities

  • Responsible for trauma performance improvement process for the trauma program, monitoring and correcting any identified deficiencies, and ensuring PI loop closure, all in accordance to standards defined by NC rules regulating trauma centers and the American College of Surgeons. Responsible for planning and coordinating designation and verification site visits to standards as defined above
  • Designs and oversees the Trauma Services budget and ensures compliance that includes multiple grant funding sources and cost centers. Collaborates with the Medical Director and determines realistic revenue projections/goals and implements strategies to achieve them
  • Coordinates and develops standards, policies, procedures, and protocols to assure effective and timely care to trauma patients throughout NHRMC. Maintains excellent working relationships with Medical Center departments while representing the department's interest in interdepartmental activities to anticipate and respond to changes occurring within the Medical Center
  • Develops and directs the Trauma Services strategic plan for the hospital annually. Develops and directs the Trauma Services Performance Improvement and Patient Safety program. Coordinates communication resources including, TraumaLink, Trauma Services web pages, Multi-disciplinary Trauma Conference, Trauma Annual Report, educational classes, etc.
  • Supervises, coordinates and provides leadership to employees of Trauma Services. Facilitates professional development of direct reports
  • Maintains leadership role in community, and represents the medical center in community and state work-groups for the purposes of improving trauma care for the populations served

Job Requirements

  • Master’s Degree required
  • Registered Nurse in North Carolina
  • Acquires and/maintains all appropriate licensure/ certifications for trauma care
  • Minimum of 5 years progressive management experience with 5 –7 years of experience in pre-hospital care, emergency care, ICU, or flight. (Preferably, a combination of at least two listed)
  • Budget management experience required
  • Experience in educational programming and systems development is required
  • Working knowledge of ACS verification standards, experience completing RFP's and coordinating site designation visits required
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