The Trauma Program Manager works under the supervision of the Administrator of Surgical Services. The Manager is responsible for the development of strategic planning and directing of activities of the Trauma Program including Performance Improvement, Injury Prevention, Regulatory Compliance, and Trauma Education for both the medical center and the region including Southeastern Regional Advisory Committee (SERAC). This person collaborates with the Medical Director to ensure the effective delivery of trauma care to patients through the continuum of care. The Manager is responsible for managing grants per guidelines and manages budget to target. The Manager oversees Trauma Services personnel and is responsible for completing trauma center designation and verification as defined by the NC rules for trauma centers and the American College of Surgeons (ACS). The Manager oversees publication of TraumaLink, the Annual Trauma Program report and other informational publications. The Manager participates in disaster planning and response, and represents Trauma Services as needed on hospital and community committees as needed.
1. Responsible for trauma performance improvement process for the trauma program, monitoring and correcting any identified deficiencies, and ensuring PI loop closure, all in accordance to standards defined by NC rules regulating trauma centers and the American College of Surgeons. Responsible for planning and coordinating designation and verification site visits to standards as defined above.
2. Designs and oversees the Trauma Services budget and ensures compliance that includes multiple grant funding sources and cost centers. Collaborates with the Medical Director and determines realistic revenue projections/goals and implements strategies to achieve them.
3. Coordinates and develops standards, policies, procedures, and protocols to assure effective and timely care to trauma patients throughout NHRMC. Maintains excellent working relationships with Medical Center departments while representing the department's interest in interdepartmental activities to anticipate and respond to changes occurring within the Medical Center.
4. Develops and directs the Trauma Services strategic plan for the hospital annually. Develops and directs the Trauma Services Performance Improvement and Patient Safety program. Coordinates communication resources including, TraumaLink, Trauma Services web pages, Multi-disciplinary Trauma Conference, Trauma Annual Report, educational classes, etc.
5. Supervises, coordinates and provides leadership to employees of Trauma Services. Facilitates professional development of direct reports.
6. Maintains leadership role in community, and represents the medical center in community and state work-groups for the purposes of improving trauma care for the populations served.
7. Directs the trauma registry. Assures data timeliness, reliability and validity, with assistance from the trauma registrar, as defined by state rules regulating trauma centers and the ACS.
8. Supports the integration of services of the hospital into the continuum of care for the trauma patient, including injury prevention, pre-hospital care, resuscitative care, critical care, rehabilitation, case management, substance abuse, and other therapies.
9. Assumes a leadership role in the development, implementation, and evaluation of the Southeastern RAC plan for trauma care and disaster planning. Oversees the development of injury prevention and public trauma education programs for the Trauma Program and SERAC.
10. Collaborates with the Medical Director to represent New Hanover Regional Medical Center Trauma Services at the local and state level. Actively participates in state trauma meetings. Participates in the development of a state trauma system.
11. Participates in peer networks and professional organizations to gain insight and information relative to optimal trauma care. Collaborates with community organizations to optimize reduction in injuries and public and professional education.
12. Develops and maintains positive relationships with all medical staff. Fosters communication between referring physicians and New Hanover Regional Medical Center trauma surgeons to facilitate positive relationships. Works with the medical staff to develop and secure appropriate referrals for specific clinical services relative to NHRMC Trauma Services.
13. Effectively demonstrates the mission, vision, and values of NHRMC daily, and embodies behavioral standards of teamwork, ownership, communication and compassion.
14. Performs other related duties as required.
- Education: Masters Degree required.
- Licensure / Certifications: Registered Nurse in North Carolina. Acquires and/maintains all appropriate licensure/ certifications for trauma care.
- Experience: A minimum of 5 years' progressive management experience with 5 –7 years of experience in pre-hospital care, emergency care, ICU, or flight. (Preferably, a combination of at least two listed). Budget management experience required. Experience in educational programming and systems development is required. Working knowledge of ACS verification standards, experience completing RFP's and coordinating site designation visits required.